Do you Have What it Takes for a Career in Customer Service?

  Image via Wikipedia There are people who were born to do certain things, whether to teach, to lead, to serve their country, and a host of other callings. Someone that does what they do better and bigger than anyone else is someone who is doing what they should be doing. This is never more evident than in the retail business, particularly in the customer service department. Those who have worked in retail know that it is an exceptionally stressful job, because you are dealing with people, different people who have emotions, varying tempers, and diverse views on how much service, … [Read more...]

Planning For Growth: Business

Success was always the intention -- and that intention has been met. Your business has become a tribute to good sense (and better marketing). What was once a small venture is now a collection of profits and ever-growing interest. That interest wasn’t quite anticipated, however. There was an expectation of middling numbers and slow progress, the belief that all days would be deliberate. Your business has instead expanded quickly, though, and you find yourself struggling to keep pace. All sale horizons have been broadened beyond your capabilities. New employees must be hired. New … [Read more...]