Image via Wikipedia Almost every business needs a customer service department. With customers all across the nation and sometimes the world, it's a requirement of good business practices to have a skill group of representatives interacting with customers. So what makes a good customer service representative? Cheerful Sometimes customers want advice or help, sometimes they want someone to yell at, and the representatives answering customers' calls bear the brunt of that. They need to be able to maintain a cheerful and helpful attitude, no matter what the disposition on the … [Read more...]
Do you Have What it Takes for a Career in Customer Service?
April 4, 2011 by Leave a Comment
Image via Wikipedia There are people who were born to do certain things, whether to teach, to lead, to serve their country, and a host of other callings. Someone that does what they do better and bigger than anyone else is someone who is doing what they should be doing. This is never more evident than in the retail business, particularly in the customer service department. Those who have worked in retail know that it is an exceptionally stressful job, because you are dealing with people, different people who have emotions, varying tempers, and diverse views on how much service, … [Read more...]